CUSTOMER CARE

 

1-     SHOPPING

To make purchases on BARBARA BUI online store, you need to create or register to your account. By creating an account, you will access to exclusive areas and services dedicated to our customers.

 

Start your Shopping:

To easily browse our catalog, select a category from the navigation menu or browse our selections on the homepage. If you want to be guided in your purchases, we invite you to browse the category LookBook.

To find something more specific, use our filters (category, color, size) or the website search option.

 

Product information:

For each item, you will find a detailed product page showing the characteristics of the item (description, size and feet, fabric and care)

Click on the product image to zoom in and see all of the details.

 

Size:

The size shown on the item's label is indicated on every Product.

To search for a size, we invite you to use the Size Guide in each Product page.

 

How to order ?

  • On the item page, select the desired color and size of the product.
  • Add the product to your SHOPPING BAG or CART.
  • You can proceed to checkout or continue your shopping.
  • Once you have finished shopping, click on PROCEED TO CHECKOUT.
  • Enter your shipping address and select your shipping method.
  • Please check that the information you entered are correct and click to PROCEED TO PAYMENT.
  • Select your payment method, enter you payment detail and click on ORDER.

 From the product page, you can also save any item in your Wishlist, and finalize your purchase later.

 After a few minutes you will receive a confirmation email with the details of your order. From this moment on our warehouse will take care of everything and as soon as the order ships we will notify you with another confirmation email.

 

How to use the promotional codes ?

The BARBARA BUI promotional codes give you access to exclusive offers. To receive Promotional Codes, subscribe to our Newsletter.

To take advantage of a promotion, enter the code in the appropriate field at checkout and click "Apply". Only one Promotional Code can be used for each order.

If the code doesn't work please double check the dates of the promotion and which products and categories it can be applied to from the newsletter.

Can I modify my order and add other product or remove them?

Unfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details. To purchase additional items, you must place a new order. To return any items please refer to our Return Policy.

Can I cancel my order?

We are sorry, but once an order has been confirmed, it is processed automatically. However, you can return you purchase as indicated in the Return Policy.

 

2-     ORDER STATUS

 

Processing :

Your order is being prepared. The order has been confirmed and we have already sent a confirmation email with the Order Number. 

Shipped :

As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery.

It is possible to check the order status at any time. Log into your account, section MY ORDERS.

 

More than 24 hours have passed and I still haven't received an Order Confirmation email. What should I do?

Check your spam folder and make sure that the addresses customercare@barbarabui.fr or orders@barbarabui.fr are in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications.

If this doesn't work please contact us as there may be errors with the email address you registered with.


3-     PAYMENT


Payment Methods :

BARABRA BUI accepts the following payment methods:
  • Credit Card: Visa, MasterCard, American Express

The total amount of your order will be charged when the order is shipped.

Payment will be notified on your statement of account as BARBARA BUI E-STORE PARIS 

In the event we would not be able to ship on or more items from your order, we will send you a notification by email. Moreover, you will be charged only for the items shipped.

Payment Security :

Every purchase is made with maximum security thanks to the implementation of the most advanced encryption services (SSL) and payment is done via Adyen secured system.

We only use protected connections, as demonstrated by the "https" URL prefix and the lock or key symbol that appears in the browser's address bar.

 

Tax Information:

You can enter a different billing address than the delivery address from your account in the "My Address Book" section.

Purchasing on BARBARA BUI is reserved for end consumers.

For each order, BARBARA BUI issues an invoice; the document will be sent as an attachment in the shipping confirmation email.  You will also find the purchase invoice in your package.

Please note : once the order has been confirmed, there is no way to modify the details you have entered and it is not possible to issue a new invoice.